HOW WE SUPPORT
How we support
Support for Staff
The staff of the Institution and postgraduate students are supported by the ICT Helpdesk.
First-level support
All calls to the ICT Helpdesk are logged using a call management system called ServiceNow, which facilitates the tracking, reporting and resolution of calls.
Staff and postgraduate students can contact the ICT Helpdesk using one of 2 methods:
- Send an email to ict@fpno.edu.ng
- Phone +23480*********
Second-level support
If an ICT Helpdesk officer is unable to assist a caller over the phone, and it is decided that a desktop visit is required, the call is referred to a second-level or on-site support team.
Third-level support
Certain types of calls (e.g., requests for more technical systems administrative functions and support), are handled directly by the Workplace Services team.
Support for Students
Student Labs
Undergraduate support is provided in student labs. Students requiring assistance should contact the student lab administrators, or visit the ICT Directorate Front Office.
ICT Front Office
Visit the ICT Directorate Front Office to get assistance with configuring your ICT equipment so that it connects safely to the SMARTCAMPUS network. Front Officers will assist staff, third parties, and students in managing password changes and obtaining the latest anti-virus support and updates. They also provide basic Windows support and hardware troubleshooting.
The ICS Front Office is at the back of the Rectory Building in the campus.
Office Hours: Monday – Friday 08:00am- 04:00pm.